We treat a complaint as information about how a home is working, not a problem to be managed. Email complaints@inkfishcare.com or call 01273 569396. Every complaint is acknowledged and answered, without victimisation.
Children in our homes can raise a concern with any member of staff they trust, and their children’s guide explains how. They, and anyone else, can also contact:
- Ofsted: 0300 123 4666, CIE@ofsted.gov.uk
- NYAS, independent advocacy: 0808 808 1001
- Children’s Commissioner, Help at Hand: 0800 528 0731
Our complaints policy is free on request.